Managed IT support for London, the UK and the EU
Foxcomm runs your IT so your team can get on with work: a 24/7 helpdesk, proactive monitoring, security and Microsoft 365 for a predictable monthly fee.
24/7 helpdeskISO 27001 accreditedMicrosoft Solutions PartnerCyber Essentials Plus
15 minAverage ticket response
24/7Helpdesk support
ISO 27001Accredited
17+ yearsSupporting UK business
The IT department you never have to manage
Foxcomm manages servers, workstations, storage, networking and cloud systems for businesses across London, the UK and the EU. Specialist engineers handle everyday issues and complex infrastructure challenges, so problems are fixed early and your people lose less time.
- Proactive maintenance: monitoring, updates and patches before problems turn into downtime
- Enhanced security: firewall management, antivirus, intrusion detection and security audits
- 24/7 monitoring and support: round-the-clock detection and response
- Scalability: add users, storage or software as you grow
- Predictable costs: a monthly fee instead of in-house hiring and training
Everything included in managed IT support
One monthly service covers the helpdesk, the infrastructure and the security that sits around it.
24/7 helpdesk and remote support
Phone, email and secure remote access for password resets, application faults and everyday questions.
Monitoring, patching and maintenance
Servers, workstations and networks are monitored and patched on a regular schedule.
Security, identity and backup
Endpoint protection, firewall management, email filtering and backup oversight.
Microsoft 365 administration
Users, licences, mailboxes, Teams and security settings managed alongside the rest of your IT.
Reporting and planning
Ticket and risk reports, plus regular reviews of upgrades and budgets.
Vendor management
We deal with your software, internet and hardware suppliers on your behalf.
How managed IT support fits together
Your people raise an issue one way. A connected set of engineers and tools keeps everything behind it running.
Your team
Staff and leaders
Laptops and mobiles
Email and Teams
Foxcomm helpdesk
Phone, email, remote
Ticketing and triage
Fast response
Proactive care
Monitoring and alerts
Patching and updates
Backup checks
Secure foundation
Endpoint and email security
Identity and MFA
Microsoft 365 and cloud
One accountable partner from helpdesk to strategyISO 27001 accredited processes, Cyber Essentials Plus and regular service reviews.
Built around how you work
What changes when Foxcomm becomes your IT partner.
A predictable monthly cost
Pricing depends on your users, devices and the services you need, and most clients pay a fixed monthly fee.
Switching from another provider
We document your environment first, then move support across in stages so there is no gap in cover. We can also work alongside your in-house IT team.
Small teams to multi-site businesses
The same service scales from a small office to a growing multi-site business.
London based, serving the UK and EU
Support is mostly remote, with on-site visits arranged when a job needs hands-on work.
From first call to fully managed IT
A clear, staged start with no gap in support.
1
Discovery call
We learn how your business runs and what frustrates you about your current IT.
2
Assessment
We audit devices, network, Microsoft 365 and security, then report in plain English.
3
Onboarding
We deploy monitoring, address risks and transition support in stages.
4
Ongoing care
Daily support, proactive maintenance and regular reviews.
Frequently asked questions
What businesses ask us most.
What does managed IT support include?
Monitoring, patching, a 24/7 helpdesk, security, backup oversight and strategic guidance for servers, workstations, networks and cloud services, for a predictable monthly fee.
Do you provide IT support in London?
Yes. Foxcomm is based in London and supports businesses across the UK and the EU, mostly remotely with on-site visits when a job requires them.
How quickly will you respond to an issue?
Issues are logged and triaged on arrival, with urgent faults prioritised. Our helpdesk averages a 15-minute ticket response, and targets are agreed during scoping.
Can you take over from our current IT provider or in-house team?
Yes. We document the environment first, then move support across in stages so there is no gap in cover. We can also work alongside in-house staff.
How much does managed IT support cost?
Pricing depends on user and device numbers and the services you need. Most clients pay a predictable monthly fee. Request a free consultation and quote.
Is Foxcomm accredited?
Yes. Foxcomm is ISO 27001 accredited, holds Cyber Essentials Plus and is a Microsoft Solutions Partner.
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Tell us what is slowing your team down
Book a free consultation and a Foxcomm engineer will suggest a clear first step.