Managed IT Support London

Foxcomm provides reliable IT support London, assisting businesses in managing their networks in its entirety. With our expertise in IT support, our clients can rely on us to handle any IT issues that arise, allowing them to spend less time resolving technical challenges and more time focusing on the progression and growth of their firm. By entrusting their IT support needs to Foxcomm in London, businesses can ensure a smooth and uninterrupted operation of their network infrastructure, enhancing productivity and efficiency. With our proactive approach and prompt response, we are committed to delivering top-notch IT support services in London, empowering businesses to thrive in today’s digital landscape.

Foxcomm manages IT infrastructure, including servers, workstations, storage, networking, and other hardware and software systems. 

Managed IT support is a comprehensive approach to IT services where we at Foxcomm take on the responsibility of managing and maintaining a clients IT infrastructure and systems. This proactive and ongoing support model offers several benefits, regardless of the industry. 

Proactive Maintenance: With managed IT support, Foxcomm IT takes a proactive approach to maintain your IT systems. We monitor your infrastructure, identify potential issues, and address them before they become major problems. Regular maintenance, updates, and patches help prevent downtime and ensure your systems are running smoothly.

Enhanced Security: Cybersecurity is a critical concern for businesses in all industries. Managed IT support includes robust security measures such as firewall management, antivirus and antimalware protection, intrusion detection, and regular security audits. This helps protect your sensitive data, prevent unauthorized access, and mitigate the risk of security breaches.

24/7 Monitoring and Support: Foxcomm offers round-the-clock monitoring of your systems, allowing us to detect and respond to issues promptly. We can address IT problems immediately, reducing downtime and minimizing the impact on your business operations. This continuous monitoring ensures that your IT infrastructure remains stable and reliable.

Scalability and Flexibility: As your business grows or changes, your IT needs may evolve. Managed IT support in London can scale with your requirements, allowing you to easily add or remove services as needed. Whether you need additional storage capacity, network expansion, or software upgrades, your provider can accommodate these changes efficiently.

Cost Savings: Opting for managed IT support in London can be cost-effective compared to maintaining an in-house IT team. With a managed service provider (MSP), you can access a team of skilled IT professionals from Foxcomm at a fraction of the cost of hiring and training your own staff. Additionally, MSPs often offer predictable monthly pricing, making budgeting and forecasting easier.

Focus on Core Business: By outsourcing your IT support in London from us, you free up your internal resources to focus on your core business activities. You can rely on Foxcomm to handle all IT-related tasks, allowing your team to concentrate on strategic initiatives and driving business growth.

Remote IT support is a type of IT support service where a technician provides assistance and troubleshooting to a user or system without being physically present on site. Instead, the technician uses remote access tools to access the user’s computer or system remotely.

Foxcomm offers remote IT support service to businesses, this includes:

  • Remote troubleshooting and problem-solving: Foxcomm’s technicians can remotely diagnose and troubleshoot IT problems, saving time and minimizing downtime for the business.
  • Software installation and configuration: Foxcomm can remotely install and configure software on a user’s computer or system, including operating systems, applications, and security software.
  • System updates and maintenance: Foxcomm can remotely manage and maintain a business’s IT systems, including performing system updates, patching vulnerabilities, and monitoring system performance.
  • Remote training and support: Foxcomm can provide remote training and support to users, helping them to learn new software or systems and providing assistance as needed.
remote working solution

Security Statement for Remote Support

Foxcomm’s Industry-standard (SSL) security technologies are used to protect data transfer; RSA 1024 Bit Public / Private Key Exchange is used to negotiate symmetrical AES 256 Bit end-to-end encryption; end-user applications are digitally signed by means of a VeriSign certificate.

FAQ (Frequently Asked Questions)

1. Is it easy to use?  Yes.  Once you’ve allowed us access to your computer you don’t need to do anything.  One of our specialist IT support staff will investigate the issue, just as if he was sitting at your desk. If our support team don’t require any additional information; you can carry on with any other non-computer-based tasks.

2. How long does remote support take? Typically, a support query will take 20-30 minutes but of course there are exceptions which take longer and depending on support required.  Our team will always try to fix the problem as soon as possible. If it can’t be resolved remotely we will send an engineer to deal with it on site

3. Remote Support, is it secure? Yes. There is a secure, 128-bit encrypted, connection between the support engineer’s computer and your computer that prevents anyone else from getting access or seeing what’s happening on your computer. Once our technician has ended the session (logged out of your computer) he will not be able be to reconnect to your computer until you request another remote support session.