Cisco Webex,
delivered properly.
Calling, meetings, messaging and collaboration devices on one Cisco platform. Foxcomm designs it, migrates your numbers to it, and supports it afterwards — for businesses across the UK and Europe.
Cisco Partner
ISO 27001 certified
Cyber Essentials Plus
Microsoft Solutions Partner
UK & EU data residency
Supporting UK business since 2009
177
days to switch-off
The UK all-IP deadline
Every analogue and ISDN line stops working on 31 January 2027
Openreach is retiring the copper network. Analogue lines, ISDN30, ADSL and FTTC will stop carrying calls — along with anything wired through them, including lift lines, alarms and card terminals. Stop-sell is already live at most exchanges, so in much of the country you can no longer add or move a legacy line even today.
Sept 2023 — stop-sell begins
31 Jan 2027 — PSTN off
The Webex platform
One platform. Three things it replaces.
Most businesses arrive with a phone system from one vendor, a meetings product from another and room hardware from a third. Webex collapses all of it into a single subscription and a single admin console.
Everything your team uses to talk, in one licence
Eight workloads under one subscription, with the Webex AI Assistant running across all of them — writing summaries, listing actions and catching up anyone who joins late.
- Real-time translation. Live captions and translation across a wide range of languages — the practical difference when a team spans London, Warsaw and a German office.
- Webinars and events at scale. Branded broadcasts for up to 100,000 attendees, with registration, moderated Q&A and attendance reporting.
- Noise removal that works. Background noise suppression and speaker framing that make an open-plan office usable for client calls.
Meetings
Calling
Messaging
Webinars
Events
Whiteboarding
Polling
Video messaging
A cloud phone system that keeps your numbers
Webex Calling is a full replacement for an on-premises PBX. We port your existing UK and EU numbers, rebuild your call flows, and run the platform afterwards.
- Keep every number. UK geographic numbers, 03 ranges and EU DDIs all port across, typically in 10 to 15 working days.
- Call flows rebuilt, not guessed. Auto attendants, hunt groups, queues, out-of-hours routing and shared-line appearance mapped from your current system.
- Compliance recording. Recording with retention policies for FCA-regulated firms and legal practices, retrievable through Control Hub with an audit trail.
- One number, every device. The same extension rings on a desk phone, the app and a mobile. Webex Go puts your business number on the native mobile dialler.
- Emergency calling handled. 999 and 112 routing with a registered address per site, configured for the obligations in each country you operate in.
Three ways to licence the Webex Suite
Cisco publishes list pricing per user, but almost nobody pays it. Term length, user count and bundling with calling all move the number. We quote against your actual user profile and bill in GBP or EUR.
Webex Call
Trialling the platform, or occasional external meetings
- Unlimited meetings, capped at 40 minutes each
- Up to 100 attendees per meeting
- Screen sharing with annotation
- Unlimited whiteboards and messaging
- Local recording only
- Advanced noise cancellation
- Basic support
Most deployed
Small Business
The usual starting point for a working business
- Everything in Free, plus:
- Long-form meetings without the 40-minute cap
- Higher attendee capacity
- Cloud recording with transcripts
- Webex AI Assistant
- Admin portal, analytics and user management
- 24/7 support
Enterprise
Larger or regulated organisations
- Everything in Business, plus:
- Up to 1,000 attendees
- Local and unlimited cloud recording
- FedRAMP authorised security tier
- Webinars and events on selected plans
- Negotiated commercial terms
Plan names, capacities and inclusions are set by Cisco and change periodically. We confirm exactly what your licences entitle you to — in writing — before you commit to anything.
UK & EU data residency
Your data stays in your region
This is the question that decides Webex deals for European firms, and it has a clean answer. Cisco runs separate calling regions across EMEA, with European customer content held in Frankfurt and Amsterdam rather than crossing the Atlantic. Cisco was also among the earliest adherents to the EU Cloud Code of Conduct, the first official code under GDPR, and Webex meets German C5 and Spanish ENS requirements.
Region
UK
For organisations headquartered in the United Kingdom, held separately from the EU regions post-Brexit.
Region
EU
Frankfurt and Amsterdam data centres holding user content, profiles, analytics and billing data.
Region
EU Native
A tighter EU-resident option for organisations under stricter sovereignty obligations.
Worth knowing: the calling region is fixed when the subscription is created and cannot be changed later. Getting it right at order stage is exactly the sort of detail we exist to catch.
Webex alongside Microsoft 365
You do not have to pick one and bin the other
We are a Microsoft Solutions Partner as well as a Cisco Partner, so this comes up in almost every conversation. In practice most organisations run Teams for internal chat and documents, and Webex for telephony and meeting rooms. Here is the honest split.
| Requirement | Cisco Webex | Microsoft Teams |
|---|---|---|
| Enterprise telephony | Purpose-built PBX feature set: queues, supervisor barge, shared-line appearance, compliance recording. | Capable with Teams Phone, though complex call flows often need a third-party contact centre layer. |
| Large webinars and events | Webinars for up to 100,000 attendees, plus a dedicated multi-session Events product. | Teams Town Hall covers large broadcasts, with a narrower event feature set. |
| EU data residency | Separate UK, EU and EU Native calling regions, with content in Frankfurt and Amsterdam. | EU Data Boundary covers core services, with some processing still outside the region. |
| Document collaboration | Files live in Webex spaces; in practice usually paired with SharePoint or OneDrive. | The clear winner, given SharePoint, OneDrive and Office integration. |
| Interoperability | Joins Microsoft Teams and Zoom meetings directly from Cisco room devices. | Teams meetings can be joined from certified Cisco hardware. |
How we deliver it
Five phases, no cutover weekend surprises
Telephony migrations fail on the details nobody audited: the fax line in the warehouse, the lift phone, the DDI only finance uses. These phases exist to find those before the port date.
- Phase 01
Line and flow audit
Every line, DDI and ISDN channel catalogued, including alarms, lifts and payment terminals. Current routing documented as-is.
- Phase 02
Design and region
Licence mix, device schedule, network readiness check, and the calling region decision made deliberately — because it is permanent.
- Phase 03
Build and pilot
Control Hub configured, call flows built, directory synced from Entra ID, and a pilot group live on real numbers for two weeks.
- Phase 04
Porting and cutover
Numbers ported in scheduled batches with the old system kept live in parallel. Users provisioned and verified ahead of the switch.
- Phase 05
Adoption and support
Floor-walking, role-based training, then ongoing moves, adds and changes through our service desk.
Sector experience
Webex in regulated and distributed environments
What a law firm needs from call recording is not what a construction group needs from site connectivity.
Law firms
Client confidentiality, matter-linked call recording with defined retention, and reliable conferencing for remote hearings and completions.
IT support for law firms →Financial services
FCA-aligned recording and retention, resilient call paths for advice desks, and auditable administrative change control.
IT support for finance firms →Construction
Site offices that come and go, mobile-first users on Webex Go, and numbers that follow the project rather than the building.
IT support for construction →
Questions we get asked
Cisco Webex FAQs
Can I keep my existing phone numbers when moving to Webex Calling?
Yes. UK geographic numbers, 03 non-geographic ranges and EU DDIs all port to Webex Calling. Porting typically takes 10 to 15 working days once paperwork is submitted, and we keep your existing system running in parallel until the port completes, so there is no window where calls go unanswered.
What happens to my phone system when the PSTN switches off in January 2027?
Analogue lines, ISDN30 and anything else running over copper will stop carrying calls on 31 January 2027. Stop-sell is already in force at most exchanges, so you often cannot add or modify a legacy line even now. If no action is taken, providers may default the line to a basic emergency-calls-only fallback. Webex Calling replaces those lines entirely while keeping your numbers.
Where is Webex data stored for UK and EU customers?
Cisco operates distinct calling regions across EMEA, including UK, EU and EU Native. European customer content, profiles, analytics and billing data are held in EU data centres in Frankfurt and Amsterdam. The calling region is selected when the subscription is created and cannot be changed afterwards, so it is worth deciding deliberately at order stage.
Can Webex work alongside Microsoft Teams?
Yes, and it is a common pattern. Many organisations keep Teams for internal chat and documents while using Webex for telephony and meeting rooms. Cisco room devices join Microsoft Teams and Zoom meetings directly, and Cisco hardware is also certified for Microsoft Teams Rooms. As both a Cisco Partner and a Microsoft Solutions Partner, we design the two to complement each other rather than duplicate.
What internet connectivity does Webex Calling need?
Voice quality depends on consistent latency and jitter rather than raw bandwidth. As a rough guide, allow around 100 Kbps per concurrent call, with quality of service configured on your firewall and switching. We carry out a network readiness assessment before any migration, and can supply dedicated leased line connectivity where a shared broadband service is not dependable enough.
Which Webex plan should we be on?
Most businesses land on Webex Business, which removes the 40-minute meeting cap, adds cloud recording with transcripts, the AI Assistant, and full admin and analytics. Enterprise is worth it if you need capacity up to 1,000 attendees, unlimited cloud recording or a higher security tier. If you are replacing a phone system, Webex Calling is licensed alongside the suite — we work out the right mix and quote against your actual user profile.
Next step
Find out what Webex would actually cost you
A free consultation covers your current lines, your call flows and your renewal dates — and produces a written migration plan and a price. No obligation attached.
Foxcomm IT Ltd · 7 Westmoreland House, Cumberland Park, London NW10 6RE · 020 3475 5466 · Cisco Partner, ISO 27001 and Cyber Essentials Plus certified. See our accreditations.
