IT support for hotels, restaurants and hospitality groups
Guests expect Wi-Fi that connects first time, tills that never drop out and staff who can log in before service. We keep every venue connected, segmented and supported across London, the UK and the EU.
Hotels and restaurantsISO 27001 accreditedCyber Essentials Plus24/7 support
15 minAverage ticket response
24/7Helpdesk support
ISO 27001Accredited
17+ yearsSupporting UK business
Where IT hurts hospitality
Hospitality runs on technology guests can see and technology they cannot. When either fails, it shows straight away.
Payment lines that drop
When a card terminal loses its connection, the queue builds at the till. Payment traffic needs its own reliable, protected path.
Guests and staff on one network
Guest Wi-Fi sharing a network with back-of-house systems is a security risk and a performance problem.
Many venues, one standard
Every site has its own layout, yet equipment, monitoring and support should be consistent from one to the next.
Trouble at peak times
Faults arrive on a Saturday night or a bank holiday. Support has to be there when the venue is open.
How Foxcomm helps hospitality
From a single bar to a group of hotels, we can run the whole estate or fill the gaps in your own team.
Managed IT support
24/7 support and emergency call-out for connectivity and hardware faults, with a 15-minute average ticket response.
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Guest Wi-Fi
Guest Wi-Fi that is quick to join and properly segmented from tills, back office and staff systems.
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Network design
Switching, cabling and firewalls planned for venues where tills, kitchens, offices and guests share a building.
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Cyber security
SonicWall firewall management and monitoring that protect payment systems and guest data.
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Microsoft 365
Email, Teams and SharePoint for head office and managers, with sensible access for site staff.
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Cloud services
Azure and hosted storage that give head office one dependable place for shared files and records.
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Guests on one side, systems on the other
A well-built hospitality network keeps guest traffic, payments and back-of-house systems on separate paths, all watched from one place.
Front of house
Card terminals
Guest Wi-Fi
Kitchen and stock
Back office
Head office
Standards we work to
We design networks that keep card payments separate from everything else, which is a core PCI DSS expectation.
ISO 27001 accreditedCyber Essentials PlusMicrosoft Solutions Partner
Your payment provider remains the right source for your formal PCI DSS requirements.
Separate payment networks
Card traffic isolated from guest and staff devices.
Segmented guest access
Guests stay online without reaching internal systems.
Managed firewalls
Firewall configuration and monitoring kept up to date.
Patched, monitored systems
Regular updates and proactive monitoring across every site.
Work we have done
Multi-site hospitality brands that rely on Foxcomm.
Getting started with Foxcomm
A simple, low-pressure start, whatever the size of your organisation.
1
Free IT review
A senior engineer looks at your current setup and tells you what needs attention.
2
Tailored proposal
A plan and price built around your venues, not a generic bundle.
3
Planned onboarding
We schedule the move around your working calendar to keep disruption low.
4
Ongoing support
24/7 helpdesk, proactive monitoring and a named point of contact.
Questions from hospitality teams
What owners, general managers and operations directors ask us most.
Can you look after IT across several venues?
Yes. The Hoxton and Cafe Rouge both run multi-site estates with us. We standardise equipment and monitoring so each site behaves the same way, and one helpdesk covers them all.
Why does guest Wi-Fi need to be separate from our systems?
Guest devices are unmanaged, so they should never share a network with tills, stock systems or staff laptops. Segmentation keeps guests online without exposing anything else, and stops heavy guest use from slowing payments.
What happens if a site has a fault at the weekend?
Our support runs 24/7 and includes emergency call-out for connectivity and hardware faults, with a 15-minute average ticket response.
Can you help with card payment security?
We build networks that keep payment traffic isolated and manage the firewalls that protect them. Your payment provider remains the right source for formal PCI DSS requirements.
Do you support venues outside London?
Yes. We support organisations across the UK and the EU, including venues in Manchester and Edinburgh, with remote support and on-site visits when needed.
Other sectors
Talk to us about IT for your venues
Book a free consultation and tell us how your sites run. We will suggest a plan that fits.