Facing a Similar Challenge
Talk to us about how we can help your business. We can provide free 30-min consultation. Contact us at [email protected] or press the button on the right to fill out the form for a quotation.
Cafe Rouge (Multi-Site)
Overview
Cafe Rouge, the well-known UK restaurant chain, has trusted Foxcomm with its network infrastructure across sites in London, Manchester, and Edinburgh for over 8 years. We manage core networking, deliver secure and properly segmented guest Wi-Fi, and provide emergency call-out support for both connectivity and hardware issues — keeping every site running smoothly for staff and customers alike.
Challenges & Objectives
Before Foxcomm, Cafe Rouge faced a recurring problem that hit revenue directly: card payment machines repeatedly losing internet connectivity, disrupting service at the till. Guest and internal Wi-Fi ran on the same unsegmented network, creating both a security risk and a performance bottleneck. When issues did arise, resolution times were slow — leaving sites without reliable connectivity for extended periods. Cafe Rouge needed a partner who could deliver stable, properly segmented networking across multiple UK cities, with fast, dependable support when something went wrong.
Key Outcomes
- Multi-site network infrastructure supporting locations across London, Manchester, and Edinburgh
- Fully segmented guest and internal Wi-Fi via a dedicated VLAN, resolving the security and performance issues of the previous shared-network setup
- Dedicated Cisco switches and a leased internet line installed for card payment machines, eliminating the connectivity outages that had disrupted service at the till
- Support tickets answered in 15–17 minutes on average
- On-site emergency call-outs within 24–48 hours
- An 8-year ongoing partnership built on consistent, dependable IT support
“Since Foxcomm took over, our network and Wi-Fi have become far more reliable across every site. The support team is responsive, takes ownership when something goes wrong, and works quickly to get us back up and running. We’d recommend Foxcomm to any multi-site business looking for an IT partner they can rely on.”
Jean Adams, Franchise Manager, Cafe Rouge
