IT support for shops and multi-site retail brands
Tills, stock systems, head office and the online shop all rely on the same connections. We keep trading uninterrupted and customer data protected across London, the UK and the EU.
Boutique to multi-siteISO 27001 accreditedCyber Essentials Plus24/7 support
15 minAverage ticket response
24/7Helpdesk support
ISO 27001Accredited
17+ yearsSupporting UK business
What retail asks of IT
Retail margins leave little room for downtime, and every store is a small IT estate of its own.
Tills that have to work
A dropped payment connection costs sales within minutes. Card payments need resilient connectivity and a plan for when the main line fails.
Stores, stockrooms and head office
Every location needs the same standards, and nobody should have to travel to fix a router.
Customer and payment data
Card details and customer records are regulated and attractive to attackers. Protecting them is part of trading.
Peak trading
Sales, Black Friday and the Christmas run-up test systems in ways quiet weeks never do. Checks belong well before the rush.
How Foxcomm helps retail
We can look after one flagship store or an estate of many, with the same standards at each.
Managed IT support
A helpdesk and remote support for store teams, with 24/7 cover and a 15-minute average ticket response.
Learn more
Leased internet
Business-grade connectivity for stores and head office, with a backup connection planned for the tills.
Learn more
Wi-Fi networks
Staff, stockroom and customer Wi-Fi kept on separate networks.
Learn more
Cyber security
Firewall management and security monitoring that protect payment and customer data.
Learn more
Microsoft 365
Microsoft 365 and Microsoft Entra ID for head office and managers, with identity managed from one place.
Learn more
Cloud services
Azure and cloud services for shared files, reporting and stock data.
Learn more
Every store on the same footing
Tills, stockrooms and head office connect through a managed core, so each location is set up, monitored and supported the same way.
Tills
Stockroom
Store Wi-Fi
Head office
Online shop
Remote support
Standards we work to
We build networks that keep payment traffic isolated, manage firewalls and keep systems patched.
ISO 27001 accreditedCyber Essentials PlusMicrosoft Solutions Partner
Your payment provider remains the right source for your formal PCI DSS requirements.
Isolated payment traffic
Card payments kept apart from other store systems.
Managed firewalls
Configured, monitored and kept up to date.
Regular patching
Systems updated on a schedule so stores stay secure.
Controlled access
Identity managed centrally through Microsoft Entra ID.
Work we have done
Retail and fashion brands that rely on Foxcomm.
Max Mara
A full infrastructure overhaul, Azure migration and Microsoft Entra ID rollout for the fashion house’s Mayfair head office.
Read the case study
Case studies from London and UK clients
Read how Foxcomm supports organisations across the UK with managed IT, networking and cloud.
Read the case study
Getting started with Foxcomm
A simple, low-pressure start, whatever the size of your organisation.
1
Free IT review
A senior engineer looks at your current setup and tells you what needs attention.
2
Tailored proposal
A plan and price built around your stores, not a generic bundle.
3
Planned onboarding
We schedule the move around your working calendar to keep disruption low.
4
Ongoing support
24/7 helpdesk, proactive monitoring and a named point of contact.
Questions from retailers
What retail directors and operations teams ask us most.
Can you support shops across several locations?
Yes. We standardise the equipment and network at each location, monitor everything centrally and handle support remotely, with on-site visits when hardware needs attention.
What happens if the internet drops at a store?
We can plan a backup connection so card payments carry on. Support is available 24/7 if something still goes wrong, with a 15-minute average ticket response.
How do you help with PCI DSS?
We build networks that keep payment traffic isolated, manage firewalls and keep systems patched, which covers much of the technical side. Your payment provider or acquirer remains the right source for formal requirements.
Can you help us prepare for peak trading?
Yes. We review connectivity, tills and backups ahead of busy periods, so problems are found before the rush rather than during it.
Do you support brands with stores in more than one country?
We support organisations across the UK and the EU. We would start by understanding where your stores are and how they connect.
Other sectors
Talk to us about IT for your stores
Book a free consultation and tell us how your stores trade. We will suggest a plan that fits.