Remote Support

Enter your session code and click Connect and receive managed handsfree remote support for your devices.

Enter your session code and click Connect

Instructions

  1. After pressing Connect, a small application will download; please check in the downloads folder of your computer.
  2. Open the application, follow the instructions and click Yes to any security prompt.

For MAC Users, please follow additional settings:

1

Go to System Preferences > Privacy and Security > Accessibility

Enable ISLAlwaysOn.

macOS System Settings, Privacy and Security, with Accessibility highlighted
Open Accessibility
macOS Accessibility settings with ISLAlwaysOn switched on
Switch ISLAlwaysOn on
2

Go to System Preferences > Privacy and Security > Screen and System Audio Recording

Enable ISLAlwaysOn.

macOS System Settings, Privacy and Security, with Screen and System Audio Recording highlighted
Open Screen and System Audio Recording
macOS Screen and System Audio Recording settings with ISLAlwaysOn switched on
Switch ISLAlwaysOn on