Tills that have to work
A dropped payment connection costs sales within minutes. Card payments need resilient connectivity and a plan for when the main line fails.
Retail
IT support for shops and retail brands, from boutique to multi-site
Tills, stock systems, head office and the online shop all rely on the same connections. We keep trading uninterrupted and the data behind it protected.
- 24/7 support
- ISO 27001 accredited
- Cyber Essentials Plus
The day-to-day
What retail asks of IT
Retail margins leave little room for downtime, and every store is a small IT estate of its own.
Stores, stockrooms and head office
Every location needs the same standards, and nobody should have to travel to fix a router.
Customer and payment data
Card details and customer records are regulated and attractive to attackers. Protecting them is part of trading.
Peak trading
Sales, Black Friday and the Christmas run-up test systems in ways quiet weeks never do. Checks should happen well before the rush.
What we do
How Foxcomm helps
We can look after one flagship store or an estate of many, with the same standards at each.
Managed IT support
A helpdesk and remote support for store teams, with 24/7 cover and a guaranteed 15-minute response.
Learn moreLeased internet
Business-grade connectivity for stores and head office, with a backup connection planned for the tills.
Learn moreWi-Fi networks
Staff, stockroom and customer Wi-Fi kept on separate networks.
Learn moreCyber security
Firewall management and security monitoring that protect payment and customer data.
Learn moreMicrosoft 365
Microsoft 365 and Microsoft Entra ID for head office and managers, with identity managed from one place.
Learn moreCloud services
Azure and cloud services for shared files, reporting and stock data.
Learn moreThe big picture
Every store on the same footing
Tills, stockrooms and head office connect through a managed core, so each location is set up, monitored and supported the same way.
- Tills
- Stockroom
- Store Wi-Fi
- Head office
- Online shop
- Remote support
Standards
Standards we work to
We build networks that keep payment traffic isolated, manage firewalls and keep systems patched. Your payment provider remains the right source for your formal PCI DSS requirements.
PCI DSSUK GDPRISO 27001Cyber Essentials Plus
In practice
Work we have done
Questions
Common questions
Can you support shops across several locations?
Yes. We standardise the equipment and network at each location, monitor everything centrally and handle support remotely, with on-site visits when hardware needs attention.
What happens if the internet drops at a store?
We can plan a backup connection so card payments carry on. Support is available 24/7 if something still goes wrong, with a guaranteed 15-minute response.
How do you help with PCI DSS?
We build networks that keep payment traffic isolated, manage firewalls and keep systems patched, which covers a good part of the technical expectations. Your payment provider or acquirer remains the right source for your formal requirements.