Case study · Restaurants

Cafe Rouge: stable networks across London, Manchester and Edinburgh

Foxcomm has looked after Cafe Rouge’s network infrastructure for over eight years, keeping tills, guest Wi-Fi and staff systems running on every site.

8+ year partnership London, Manchester, Edinburgh Segmented guest Wi-Fi

8+ yearssupporting the network

15–17 minaverage support ticket response

24–48 hourson-site emergency call-outs

At a glance

The client and the brief

Client

Cafe Rouge, UK restaurant chain

Locations

London, Manchester and Edinburgh

Services

Core networking, guest Wi-Fi and emergency call-out support

Partnership

Over 8 years and ongoing

The challenge

A problem that hit revenue at the till

Cafe Rouge needed stable, properly segmented networking across several UK cities, with fast and dependable support when something went wrong.

Card machines losing connection

Payment machines repeatedly lost internet connectivity, disrupting service at the till.

Guest and internal Wi-Fi on one network

The unsegmented network was both a security risk and a performance bottleneck.

Slow resolution times

When issues arose, sites went without reliable connectivity for extended periods.

The change

From recurring outages to a network that holds

Before Foxcomm

Card machines repeatedly losing connectivity
Guest and internal Wi-Fi on the same network
Slow resolution when issues arose

Now

Dedicated Cisco switches and a leased line for card payments
Guest Wi-Fi separated on a dedicated VLAN
Tickets answered in 15–17 minutes on average

What we manage

How the network is built

Each site gets the same, properly segmented set-up, with support on hand when it is needed.

Core networking
Guest Wi-Fi on its own VLAN
Dedicated Cisco switches
Leased internet line
Support desk
Emergency call-outs

Key outcomes

What changed for Cafe Rouge

Multi-site network

Infrastructure supporting locations across London, Manchester and Edinburgh.

Segmented Wi-Fi

Guest and internal Wi-Fi separated via a dedicated VLAN, resolving the security and performance issues of the shared network.

No more payment outages

Dedicated Cisco switches and a leased internet line for the card machines eliminated the connectivity outages that had disrupted service.

Fast support

Support tickets answered in 15–17 minutes on average.

On-site cover

Emergency call-outs within 24–48 hours.

Eight years running

A partnership built on consistent, dependable IT support.

Since Foxcomm took over, our network and Wi-Fi have become far more reliable across every site. The support team is responsive, takes ownership when something goes wrong, and works quickly to get us back up and running. We’d recommend Foxcomm to any multi-site business looking for an IT partner they can rely on.

Jean AdamsFranchise Manager, Cafe Rouge

Services used

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