Case study · Hospitality
The Hoxton: a decade of IT behind a growing hotel brand
Foxcomm has been The Hoxton’s IT partner for over 10 years, supporting properties across the UK with guest Wi-Fi, Microsoft 365, Azure, hosted storage and cyber security.
10+ year partnership Properties across the UK Guest and back-of-house IT
10+ yearsas The Hoxton’s IT partner
Multi-siteUK properties supported
SonicWallfirewall managed by Foxcomm
At a glance
The client and the brief
Client
The Hoxton, boutique hotel brand
Location
Properties across the UK
Services
Hotspot Wi-Fi, Microsoft 365, Azure, hosted storage, access points and cyber security
Partnership
Over 10 years and ongoing
The challenge
A brand growing faster than its IT
The Hoxton grew from a single Shoreditch hotel into a multi-site brand. It needed a partner who could build a reliable, secure IT foundation and scale as new hotels opened, not just maintain what already existed.
Wi-Fi guests can rely on
Dependable guest Wi-Fi was needed across every property.
A managed cloud environment
The business needed a properly managed cloud setup to grow on.
Protection for guest and business data
Robust cyber security was needed to protect both.
The change
From one hotel to a multi-site brand
Starting point
- A single hotel in Shoreditch
- A new IT partner needed to match the brand’s ambitions
- A reliable, secure foundation to be built from the ground up
Today
- A multi-site UK brand
- Guest Wi-Fi, Microsoft 365 and Azure across the sites
- Guest and business systems protected by a managed SonicWall firewall
What we manage
What keeps every hotel connected
From the guest room to the back office, one partner looks after the technology.
- Hotspot Wi-Fi
- Access points
- Microsoft 365
- Azure
- Hosted storage
- SonicWall firewall
Key outcomes
What changed for The Hoxton
Hotspot Wi-Fi
Deployed and maintained across the UK properties.
Microsoft 365
A fully managed environment supporting day-to-day operations.
Azure infrastructure
Supporting the business as it scaled across multiple sites.
Hosted storage
Secure, centralised data management.
Access points
Installed and maintained for consistent connectivity throughout each property.
Cyber security
Managed via SonicWall firewall, protecting guest and business systems.
Foxcomm has been a trusted IT partner for over 10 years, supporting our properties as we grew from a single Shoreditch hotel into a multi-site UK brand. From guest Wi-Fi and access points to Microsoft 365, Azure, and cyber security via our SonicWall firewalls, they’ve built and maintained infrastructure that’s secure, connected, and fit for purpose across every hotel. What we value most is their understanding of what a multi-site hospitality business actually needs, dependable support, wherever it’s required.
Ian FredrickManager, The Hoxton
Services used
The services behind this project
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