Payment lines that drop
When a card terminal loses its connection, the queue builds at the till. Payment traffic needs its own reliable, protected path.
Hospitality
IT support for hotels, restaurants and multi-site hospitality
Guests expect Wi-Fi that connects first time, tills that never drop out and staff who can log in before the first service. We keep every venue connected, segmented and supported, whether you run one site or many.
- 24/7 support
- ISO 27001 accredited
- Cyber Essentials Plus
The day-to-day
Where IT hurts hospitality
Hospitality runs on technology that guests can see and technology they cannot. When either fails, it shows straight away.
Guests and staff on one network
Guest Wi-Fi sharing a network with back-of-house systems is a security risk and a performance problem. They belong on separate segments.
Many venues, one standard
Every site has its own layout and quirks, yet the equipment, monitoring and support should be consistent from one to the next.
Trouble at peak times
Faults tend to arrive on a Saturday night or a bank holiday. Support has to be there when the venue is open, not only in office hours.
What we do
How Foxcomm helps
From a single bar to a group of hotels, we can run the whole estate or fill the gaps in your own team.
Managed IT support
24/7 support and emergency call-out for connectivity and hardware faults, with a guaranteed 15-minute response.
Learn moreGuest Wi-Fi
Guest Wi-Fi that is quick to join and properly segmented from tills, back office and staff systems.
Learn moreNetwork design
Switching, cabling and firewalls planned for venues where tills, kitchens, offices and guests share the same building.
Learn moreCyber security
SonicWall firewall management and security monitoring that protect payment systems and guest data.
Learn moreMicrosoft 365
Email, Teams and SharePoint for head office and managers, with sensible access for site staff.
Learn moreCloud services
Azure and hosted storage that give head office one dependable place for shared files and records.
Learn moreThe big picture
Guests on one side, systems on the other
A well-built hospitality network keeps guest traffic, payments and back-of-house systems on separate paths, all watched from one place.
- Front of house
- Guest Wi-Fi
- Card terminals
- Back office
- Head office
- 24/7 support
Standards
Standards we work to
We design networks that keep card payments separate from everything else, which is a core PCI DSS expectation. Your payment provider remains the right source for your formal requirements.
PCI DSSUK GDPRISO 27001Cyber Essentials Plus
In practice
Work we have done
Questions
Common questions
Can you look after IT across several venues?
Yes. The Hoxton and Cafe Rouge both run multi-site estates with us. We standardise equipment and monitoring so each site behaves the same way, and one helpdesk covers them all.
Why does guest Wi-Fi need to be separate from our systems?
Guest devices are unmanaged, so they should never share a network with tills, stock systems or staff laptops. Segmentation keeps guests online without exposing anything else, and stops heavy guest use from slowing payments.
What happens if a site has a fault at the weekend?
Our support runs 24/7 and includes emergency call-out for connectivity and hardware faults, with a guaranteed 15-minute response time.